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HELP CENTER & FAQ
Your Banking Questions, Answered
Transparency is our priority. We've compiled the most common inquiries regarding our security protocols, account tiers.
How is my money protected?
Your funds are held in ring-fenced accounts at Tier-1 partner banks. Additionally, we use 256-bit AES encryption and multi-factor authentication (MFA) to ensure your data and capital remain margin spread.
What are the hidden service fees?
We pride ourselves on zero hidden fees. There are no monthly maintenance charges for basic accounts. We use mid-market exchange rates for all currency conversions with a transparent, low-margin spread.
Are there limits on international transfers?
Standard accounts can transfer up to $50,000 monthly. Premium and Enterprise users enjoy unlimited cross-border transfers with real-time tracking via SWIFT and SEPA networks.
How quickly can I freeze my card?
Instantly. Through the mobile app or web dashboard, you can toggle your virtual or physical cards to "Locked" status in real-time if you suspect any fraudulent activity or lose your card.
Can I hold crypto and fiat together?
Yes. Our unified vault allows you to manage traditional currencies alongside major digital assets like BTC and ETH, providing a seamless bridge between traditional banking and the DeFi ecosystem.
Is the platform fully regulated?
Absolutely. We operate under strict licenses in every region we serve, maintaining full compliance with AML (Anti-Money Laundering) and KYC (Know Your Customer) global regulations.